DOKANAPNI Compliance Center

DOKANAPNI is committed to maintaining a secure, transparent, and compliant marketplace environment for buyers and sellers across Pakistan.

Last Updated: May 2026

Our marketplace policies and operational guidelines are designed to protect customers, guide vendors, and support safe marketplace operations.

📑 Terms & Conditions

General marketplace rules, user responsibilities, and platform conditions.

🔒 Privacy Policy

How DOKANAPNI collects, protects, and manages user information.

↩ Refund & Returns Policy

Guidelines for product returns, refunds, and customer dispute handling.

🛡 Safety Policy

Marketplace safety standards for buyers, sellers, and platform users.

🚫 Prohibited Products Policy

Items and services that are not allowed on the DOKANAPNI marketplace.

🤝 DOKANAPNI Promise

Buyer protection, marketplace trust, and customer confidence commitment.

📄 Vendor Agreement

Seller obligations, compliance rules, and marketplace participation terms.

✅ Vendor Verification Policy

Seller profile review, verification, product moderation, and fraud prevention.

🚚 Shipping Policy

Delivery timelines, courier handling, seller dispatch, and shipping responsibilities.

📥 Download Vendor Agreement PDF

Official downloadable vendor agreement document for compliance review.