Refund & Returns Policy
At DOKANAPNI, customer satisfaction is our top priority. We aim to make returns, refunds, and customer support simple, transparent, and fair.Last Updated: May 2026
This policy outlines when and how customers can request a return or refund
for items purchased on dokanapni.com.
As DOKANAPNI operates as a multi-vendor marketplace, return and refund requests
may be reviewed in coordination with the relevant seller/vendor.
Overview
At DOKANAPNI, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with a product, we make the return process simple and transparent.Eligibility for Returns
You can request a return if any of the following conditions are met:- You received the wrong, damaged, defective, or incomplete product.
- The product is not as described or pictured on the website.
- You experienced a size or fitting issue for applicable products.
Important Note: Some items cannot be returned due to health,
hygiene, freshness, or safety reasons. Please review the non-returnable items
section before requesting a return.
Return Time Frame by Category
| Product Category | Return Window | Condition |
|---|---|---|
| Fashion & Apparel | 2–4 Days | Unused, unwashed, original tags intact |
| Bags, Jewelry & Watches | 2–4 Days | Return if damaged or defective only |
| Electronics & Appliances | 2–4 Days | Return only if defective or not working |
| Mobiles, Tablets & Laptops | 2–4 Days | Return if dead on arrival or defective |
| Beauty, Health & Groceries | Non-returnable | Due to hygiene and freshness |
| Home, Living & Baby Items | 2–4 Days | Return if defective or damaged |
| Customized or Digital Products | Non-returnable | Not eligible for return |
How to Request a Return
- Login to your DOKANAPNI account.
- Go to My Orders and select the item you wish to return.
- Click Initiate Return.
- Choose a return method, such as pickup or drop-off where available.
- Repack the item in its original packaging with all accessories, tags, and documents.
- Submit the package for return as guided by our support team.
Return Conditions
- The product must be in its original condition with all accessories and packaging.
- The product must not be used, washed, or damaged by the customer.
- Items that are tampered with or missing components will not be accepted.
- The item must not be damaged due to misuse or mishandling.
Non-Returnable Items
- Perishable goods, food, and groceries
- Personal care, health, hygiene, cosmetics, and skincare products
- Underwear, swimwear, or intimate apparel
- Software, downloadable products, and digital items
- Custom-made or personalized products
- Items marked as final sale
Refunds
Once your return is approved, your refund will be processed using your original payment method where applicable.- Online payments may be refunded within 5–7 business days.
- Cash on Delivery orders may be refunded as store credit or bank transfer, based on user preference.
- Shipping fees may be deducted if the return is not due to seller error.
Change of Mind Policy
Change of mind returns are not accepted for most product categories unless explicitly stated on the product page. Please review product descriptions carefully before purchasing.Cancellation of Order Policy
Buyers may cancel orders through their dashboard before shipment. Orders that have already been dispatched are not eligible for cancellation.Warranty Claims
Some products may be covered under a brand or seller warranty. If your product is eligible, please contact the seller or DOKANAPNI support.- Contact the seller directly or DOKANAPNI support.
- Provide proof of purchase and warranty documentation.
Return Shipping Costs
- If your return is due to a defective, damaged, or incorrect item, DOKANAPNI may cover return shipping costs.
- If the return does not meet these criteria, the customer may bear the shipping cost.
Exchange Policy
Exchanges are currently not supported directly. You may return the original product, if eligible, and place a new order for your desired item.- Exchanges are subject to product availability.
- You must request the exchange within the return window.
- If the replacement item is unavailable, a refund or seller-issued coupon may be provided.
