✅ Vendor Eligibility

• Provide accurate registration information
• Operate legally within Pakistan
• Provide valid contact and payment details
• Comply with applicable laws and regulations
• Seller applications may require approval review

📦 Seller Responsibilities

• Product authenticity and quality
• Product descriptions and pricing
• Inventory management
• Packaging standards
• Order fulfillment and shipping preparation
• Customer communication
• Compliance with marketplace policies

🛡 Product Approval & Moderation

DokanApni may review, approve, reject, suspend, or remove product listings that:

• Violate marketplace policies
• Contain misleading information
• Include prohibited products
• Use inappropriate content/images
• Create safety concerns
• Violate intellectual property rights

Product approval may take between 12–24 hours.

🚫 Prohibited Products

• Illegal products
• Weapons or explosives
• Drugs or narcotics
• Counterfeit products
• Adult or explicit material
• Fraudulent services
• Stolen items
• Restricted government-controlled products

🚚 Order Fulfillment & Shipping

• Timely order dispatch
• Proper product packaging
• Courier coordination
• Accurate shipping information
• Cooperation during delivery disputes

Delivery timelines may vary depending on seller dispatch, courier operations, destination location, and buyer confirmation.

💳 Payments & Withdrawals

Vendor payments may depend on:

• Successful delivery
• Buyer confirmation
• Refund/review period
• Fraud prevention checks

Vendors are responsible for maintaining accurate bank/payment details.

↩ Returns & Refunds

Vendors must comply with DokanApni Refund & Returns Policy.

• Refund deductions
• Account suspension
• Marketplace penalties
• Marketplace removal

🔒 Marketplace Safety & Compliance

• Monitor seller activities
• Investigate suspicious transactions
• Suspend unsafe/fraudulent sellers
• Request identity verification documents

⚖ Intellectual Property

Vendors must only upload content they legally own or are authorized to use.

DokanApni reserves the right to remove infringing content without notice.

⛔ Account Suspension or Termination

• Policy violations
• Fraudulent activity
• Customer complaints
• Counterfeit products
• Marketplace abuse
• Repeated order failures
• Unsafe conduct

📌 Limitation of Liability

DokanApni operates as an online marketplace platform connecting buyers and sellers.

Vendors remain responsible for:

• Product legality
• Product quality
• Delivery obligations
• Tax obligations
• Customer support related to their products

📞 Contact Information

DokanApni

Website: https://dokanapni.com

Email: support@dokanapni.com

Phone: +92 335 6621267