1. Introduction

DOKANAPNI operates as an online marketplace platform in Pakistan. By using our website, services, seller tools, buyer features, or customer support channels, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users, including buyers, sellers, visitors, registered users, and anyone interacting with DOKANAPNI services.

2. Personal Data We Collect

Depending on how you use DOKANAPNI, we may collect:

• Name, email address, phone number, username, and password.
• Billing address, delivery address, and order details.
• Seller business information, bank/payment details, and verification documents.
• Transaction records, payment status, refund/return details, and customer support history.
• Device, browser, IP address, usage, and website activity information.

3. How We Collect Data

We may collect personal data when you:

• Create or update an account.
• Place an order or sell products on the marketplace.
• Contact customer support.
• Use payment, shipping, return, refund, or seller dashboard features.
• Subscribe to marketing messages or participate in promotions.
• Browse our website or interact with our platform.

4. Use of Personal Data

DOKANAPNI may use your personal data to:

• Create and manage user accounts.
• Process orders, payments, deliveries, returns, and refunds.
• Verify buyers, sellers, and transactions.
• Provide customer support and marketplace services.
• Prevent fraud, abuse, illegal activity, and policy violations.
• Improve website performance, user experience, and marketplace operations.
• Send important account, order, policy, or promotional communications.

5. Seller Data

If you register as a seller, DOKANAPNI may collect seller profile information, business details, payment information, identity verification documents, product listing information, and order fulfillment records.

This information may be used for seller onboarding, vendor verification, payout processing, fraud prevention, compliance review, and marketplace monitoring.

6. Buyer Data

Buyer data may be used to process orders, arrange delivery, handle refunds, manage customer service requests, prevent fraud, and improve shopping experience.

Delivery details may be shared with sellers and courier/logistics partners only where necessary to complete order fulfillment.

7. Cookies & Website Data

DOKANAPNI may use cookies and similar technologies to improve website functionality, remember user preferences, support shopping cart features, analyze performance, and improve platform security.

You may manage cookies through your browser settings, but disabling some cookies may affect website functionality.

8. Sharing of Personal Data

DOKANAPNI may share necessary personal data with:

• Registered sellers for order fulfillment.
• Courier and logistics partners for delivery.
• Payment service providers for payment processing.
• Customer support and technical service providers.
• Government, legal, or regulatory authorities when required by law.

We do not sell personal data to unrelated third parties.

9. Payment Information

Payment information may be processed through authorized third-party payment providers. DOKANAPNI may receive transaction status, payment confirmation, refund status, and related payment information required for marketplace operations.

Users should never share OTPs, passwords, PINs, card details, or banking credentials through unofficial channels.

10. Data Security

DOKANAPNI uses reasonable administrative, technical, and operational safeguards to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform can guarantee absolute security. Users are responsible for keeping their account passwords and login details confidential.

11. Data Retention

We retain personal data only for as long as necessary for marketplace operations, legal compliance, fraud prevention, dispute handling, accounting, security, and business purposes.

When data is no longer required, we may securely delete, anonymize, or archive it according to applicable requirements.

12. User Rights

Users may request access, correction, update, or deletion of personal information, subject to verification, legal requirements, and marketplace obligations.

To request privacy support, contact DOKANAPNI using the contact details provided below.

13. Marketing Communications

DOKANAPNI may send promotional messages, seller opportunities, product updates, marketplace announcements, and service-related communications.

Users may unsubscribe from promotional communications where applicable. Important service or transaction messages may still be sent when necessary.

14. Minors

DOKANAPNI does not knowingly collect personal data from minors. Users under the legal age should use the platform only under the supervision of a parent or legal guardian.

15. Third-Party Websites

Our platform may contain links to third-party websites, services, payment providers, logistics partners, or external platforms. DOKANAPNI is not responsible for the privacy practices, security, or content of those third-party websites.

Users should review the privacy policies of third-party websites before using them.

16. Legal & Compliance Disclosure

DOKANAPNI may disclose personal data where required to comply with applicable law, legal process, regulatory request, fraud investigation, dispute resolution, enforcement of policies, or protection of marketplace users.

17. Updates to This Policy

DOKANAPNI may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised update date.

Continued use of the platform after updates means you accept the revised policy.

18. Contact Us

For privacy questions, corrections, complaints, or data-related requests, please contact DOKANAPNI:

Email: contact@dokanapni.com
Website: https://dokanapni.com