🚚 Shipping Coverage

We aim to provide delivery services throughout Pakistan subject to courier network availability and operational coverage.

⏱ Delivery Timeline

Estimated delivery timelines may vary based on:

• Seller dispatch time
• Courier processing
• Delivery location
• Weather or operational conditions

Typical order processing includes:

• Seller dispatch period
• Courier transit time
• Buyer confirmation period
• Return/refund review period

📦 Seller Responsibilities

Sellers are responsible for:

• Proper packaging
• Timely dispatch
• Accurate shipment information
• Coordination with courier services

⚠ Failed Deliveries

Orders may be delayed, returned, or cancelled due to:

• Incorrect address
• Customer unavailability
• Courier operational issues
• Refused delivery

Additional shipping charges may apply for re-delivery attempts.

💳 COD Orders

Cash on Delivery (COD) orders may be subject to verification and confirmation procedures to ensure secure marketplace operations.

🛡 Buyer Protection

DokanApni monitors marketplace shipping activities to support secure transactions, customer satisfaction, and delivery transparency across the platform.