Refund & Returns Policy

At DOKANAPNI, customer satisfaction is our top priority. We aim to make returns, refunds, and customer support simple, transparent, and fair.
Last Updated: May 2026
This policy outlines when and how customers can request a return or refund for items purchased on dokanapni.com. As DOKANAPNI operates as a multi-vendor marketplace, return and refund requests may be reviewed in coordination with the relevant seller/vendor.

Overview

At DOKANAPNI, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with a product, we make the return process simple and transparent.

Eligibility for Returns

You can request a return if any of the following conditions are met:
  • You received the wrong, damaged, defective, or incomplete product.
  • The product is not as described or pictured on the website.
  • You experienced a size or fitting issue for applicable products.
Return requests must be initiated within the applicable return window.
Important Note: Some items cannot be returned due to health, hygiene, freshness, or safety reasons. Please review the non-returnable items section before requesting a return.

Return Time Frame by Category

Product Category Return Window Condition
Fashion & Apparel 2–4 Days Unused, unwashed, original tags intact
Bags, Jewelry & Watches 2–4 Days Return if damaged or defective only
Electronics & Appliances 2–4 Days Return only if defective or not working
Mobiles, Tablets & Laptops 2–4 Days Return if dead on arrival or defective
Beauty, Health & Groceries Non-returnable Due to hygiene and freshness
Home, Living & Baby Items 2–4 Days Return if defective or damaged
Customized or Digital Products Non-returnable Not eligible for return

How to Request a Return

  1. Login to your DOKANAPNI account.
  2. Go to My Orders and select the item you wish to return.
  3. Click Initiate Return.
  4. Choose a return method, such as pickup or drop-off where available.
  5. Repack the item in its original packaging with all accessories, tags, and documents.
  6. Submit the package for return as guided by our support team.
Once received, our support team will review your request and guide you through the next steps.

Return Conditions

  • The product must be in its original condition with all accessories and packaging.
  • The product must not be used, washed, or damaged by the customer.
  • Items that are tampered with or missing components will not be accepted.
  • The item must not be damaged due to misuse or mishandling.
DOKANAPNI reserves the right to reject any return that does not meet these conditions.

Non-Returnable Items

  • Perishable goods, food, and groceries
  • Personal care, health, hygiene, cosmetics, and skincare products
  • Underwear, swimwear, or intimate apparel
  • Software, downloadable products, and digital items
  • Custom-made or personalized products
  • Items marked as final sale

Refunds

Once your return is approved, your refund will be processed using your original payment method where applicable.
  • Online payments may be refunded within 5–7 business days.
  • Cash on Delivery orders may be refunded as store credit or bank transfer, based on user preference.
  • Shipping fees may be deducted if the return is not due to seller error.
Refund time may vary depending on your bank or payment provider.

Change of Mind Policy

Change of mind returns are not accepted for most product categories unless explicitly stated on the product page. Please review product descriptions carefully before purchasing.

Cancellation of Order Policy

Buyers may cancel orders through their dashboard before shipment. Orders that have already been dispatched are not eligible for cancellation.

Warranty Claims

Some products may be covered under a brand or seller warranty. If your product is eligible, please contact the seller or DOKANAPNI support.
  • Contact the seller directly or DOKANAPNI support.
  • Provide proof of purchase and warranty documentation.

Return Shipping Costs

  • If your return is due to a defective, damaged, or incorrect item, DOKANAPNI may cover return shipping costs.
  • If the return does not meet these criteria, the customer may bear the shipping cost.

Exchange Policy

Exchanges are currently not supported directly. You may return the original product, if eligible, and place a new order for your desired item.
  • Exchanges are subject to product availability.
  • You must request the exchange within the return window.
  • If the replacement item is unavailable, a refund or seller-issued coupon may be provided.

Contact Us

If you have any questions about your return or refund, please contact our customer support team: Email: contact@dokanapni.com WhatsApp: +92 335 6621267 Support hours: Monday to Saturday, 8:00 AM – 8:00 PM. We aim to respond to return and refund requests within 24 working hours.

Marketplace Policies & Compliance

📄 Vendor Agreement (PDF) 📑 Terms & Conditions 🔒 Privacy Policy ↩ Refund Policy 🛡 Safety Policy 🚫 Prohibited Products 🚚 Shipping Policy ✅ Vendor Verification ⚖ Compliance Center 🤖 AI Terms of Service